Delivery, Returns & Exchanges
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
United Kingdom: 5-7 business days
I’ll do my best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply.
Shear Nature is not responsible for delays due to customs.
Returns & Exchanges:
I gladly accept returns. Please contact me within 14 days of delivery. Dispatch items back within: 30 days of delivery.
I don’t accept exchanges or cancellations but please contact me if you have any problems with your order.
The following items can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.